Shipping Policy

Basic Barista is located in Melbourne, Victoria, Australia.

AUSTRALIA WIDE SHIPPING:

Standard Shipping Rate:

• Metro: 2-6 business days
• Regional: 4-8 business days

We offer Australia wide shipping from $9 for lightweight orders, $14 for medium sized orders and $18 for large bulky orders.

All orders should arrive within 2-6 business days for same city & other Metro areas. 4-8 Business days for Regional and other Australian addresses. This is just a general guide and in some instances a delivery can take longer than usual to arrive for many different reasons.

Express Shipping Rate:

We offer flexible Express Shipping rates for Australia wide deliveries, These shipping rates are based off your orders approximate weight and volume and start from just $12 for lightweight orders up to $28 for heavier bulky orders.

Delivery Partners

• Australia Post
• Aramex
• Couriers Please
• FedEx

ATL Delivery

Every order is evaluated individually prior to fulfilment to offer you the best value and service available. It's important to note that all orders (Standard and Express) will be sent as ATL (Authority to leave), to request Signature On Delivery please send us a message at info@thebasicbarista.com.

Delivery Protection

All orders are shipped with tracked delivery and include cover for loss or damage in transit via the courier. If your parcel is lost, damaged or significantly delayed, please get in touch and we'll work with the courier to resolve the issue as quickly as possible.

Delivery Delays

Once your order has left us and in the postal network, we do not have control over  shipping delays or the handling of your order. This being said at any point if you feel that the shipping is taking too long or that your parcel has been Mishandled, Damaged or is Missing please get in touch with us so that we can investigate this further and help resolve this for you.

Alternative Shipping Addresses / Parcel Lockers:

We can ship to alternative shipping addresses such as Parcel Lockers, to do this please enter your Parcel Locker shipping info as outlined in the image below:

Please note: We can not fulfil any 'Local Delivery' orders with shipping addresses to Parcel Locker or PO Box. This has to be sent via Australia Post. (Standard or Express shipping can still be arranged for this).

For some products that are available as PRE-ORDERS we will ship these to you once they have been made available to do so, If you have placed an order that includes both pre-order items as well as in stock items we will hold all items by default until all of the products in your order become available.

• Please note that the standard domestic flat rate shipping quotation above is not applicable for our wholesale customers, please get in touch with us to learn more about our wholesale shipping prices and information.
• All shipping prices and quotations are subject to change.

INTERNATIONAL SHIPPING

Terms and Conditions - Customs / Duty:

We use a combination of your location, the estimated total weight of your order and the amount of items in your order to provide a shipping fee.

We ship all orders with Australia Post, once deliveries arrive into your country they will be transferred to your national post or countries dedicated postal network.

Please note that all electronic products that are sold by Basic Barista Aus are required to be plugged into an Australian wall socket or the equivalent power requirements. This means that you may need to purchase / use a third-party adaptor product.
Damage resulted from incorrect power / incorrect use of appliance will void warranty and will not be refunded / reimbursed, nor will Basic Barista Aus be held responsible for misuse, damages or costs occurred because of this.

At anytime if you are confused or have any questions at all regarding your order please don’t hesitate to send us a message via our Contact Us page.

If you would like to place an order and you are located in a country outside of our shipping zone, we request that you get in touch with us via e-mail. Please supply us with the following information and we will get back to you regarding an international freight quote.

• Full NameAddress
• Contact phone number
• Items you are interested in purchasing
• E-mail: info@thebasicbarista.com

Duty charges

International orders may be subject to local charges, this is the exact same process as when shipping anything internationally. Any customs or import duties and any associated fees are charged when your order reaches its destination county. These charges must be paid for by the recipient of the parcel. We do not have any control over these charges and can’t predict what they may be. Basic Barista Aus cannot be held responsible for any additional charges on your order, nor can we accept a return of the order under these circumstances. Customs policies are different for every country so please contact your local customs office for further information. If you refuse to pay any additional charges your parcel and it’s contents may be abandoned and Basic Barista Aus will not be held responsible for any loss of funds as a result of this. We cannot mark international orders as a gift in order to bypass or reduce any customs fees, nor can we change the valuation of your orders contents.